The Honeycomb Collective Services
Operational Excellence for Healthcare Practices
Because You Can't Provide Compassionate Care Without Compassionate Systems
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Free Alignment Call
A no-obligation 60-minute consultation to talk about your practice's operational challenges and find out if The Honeycomb Collective is the right fit to help you.
What We'll Discuss:
Your biggest operational pain points right now
Whether you need more staff or better systems (or both)
What's working and what's broken in your current operations
How The Honeycomb Collective can support your specific needs
Clear next steps (no pressure, just honest guidance)
FREE
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Operational Assessment
A comprehensive 7-day diagnostic of your practice operations - from front desk to billing to clinical workflows. You'll receive a detailed report that identifies exactly what's broken, why it's broken, and a prioritized roadmap to fix it.
What's Included:
Review of current workflows (front desk, billing, clinical, documentation)
Staff interviews to identify operational bottlenecks
Analysis of denial patterns and revenue cycle issues
Documentation gap assessment (SOPs, training materials, compliance readiness)
Detailed written report with findings and prioritized recommendations
90-minute results presentation and Q&A session
30-day email support for clarification questions
$750
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Medicaid/Medicare Credentialing & Compliance Readiness
Prepare your practice for successful Medicaid/Medicare credentialing with operational systems that ensure compliance from day one. We help you build the infrastructure required for government payers - without the overwhelm.
What's Included:Compliance readiness assessment (documentation, billing, policies)
Required operational policies and procedures development
Chart documentation templates and standards
Billing and coding workflow setup for government payers
Staff training on Medicaid/Medicare requirements
Credentialing checklist and application support coordination
60 days of implementation support
$3,500
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Insurance Denial Reduction Program
Reduce insurance denials by 40-60% in 90 days through front desk verification systems, denial pattern analysis, and staff training. We fix the root cause of denials - not just the symptoms.
What's Included:
90-day denial pattern analysis (why are claims getting rejected?)
Front desk insurance verification protocol and checklist
Pre-visit eligibility verification system implementation
Phone scripts for calling insurance companies
Staff training on verification procedures (2-hour session + materials)
Common red flags guide for your front desk team
Three 60-minute check-in sessions (30, 60, 90 days)
Measurement dashboard to track denial reduction
$4,500
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Complete Systems & Process Transformation
A comprehensive operational overhaul for practices ready to build scalable, sustainable systems. We document your processes, train your team, and create the infrastructure you need to grow without chaos.
What's Included:
Complete operational assessment across all areas (front desk, billing, clinical, admin)
Standard Operating Procedures (SOPs) for all critical workflows
Staff role definitions and responsibility matrices
New hire onboarding program and training materials
Workflow optimization recommendations and implementation
Front desk, billing, and clinical systems documentation
Team training sessions (customized to your needs)
Practice management system optimization
90 days of implementation support with weekly check-ins
30-day post-implementation follow-up
$7,500
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Compliance Review
Delivered in partnership with compliance experts
What's Included:Compliance Review ensures that your practice's operations, billing, and documentation align with state, federal, and payer requirements. Through a focused assessment of policies, procedures, clinical records, and internal controls, we identify potential risks and provide clear recommendations to improve compliance, accuracy, and efficiency.
This Service Protects Against:Audit findings and recoupments
Regulatory compliance issues
Documentation gaps that delay credentialing
Billing accuracy problems
Payer disputes and denials
Long-term program integrity risks
Perfect For Practices:
✓ Preparing for Medicaid/Medicare credentialing
✓ Facing potential audits or regulatory review
✓ Experiencing high denial rates due to documentation issues
✓ Needing operational systems that support compliance requirements
✓ Wanting peace of mind that policies meet current regulationsHow It Works:
1. Consultation (30 minutes)
We discuss your practice size, compliance concerns, and review goals2. Documentation Gathering (3-5 days)
You provide policies, procedures, sample clinical records, and billing documentation3. Comprehensive Review (7-10 days)
Our compliance partner assesses your materials against state, federal, and payer requirements4. Findings & Recommendations (60-90 minute call)
We review findings together and provide clear, actionable recommendations5. Written Report
Detailed report with risk areas identified and step-by-step remediation guidance
$3,500 -

Payment Security & Data Compliance
Protect your practice from DOJ fines while ensuring full compliance with federal payment security regulations.
Most healthcare providers don't realize their payment processors aren't HIPAA-compliant for Electronic Payment Health Information (ePHI) leaving them vulnerable to enforcement actions and significant penalties.The 21st Century Cures Act and Executive Order 14117 have created stricter payment processing requirements for healthcare providers, and the Department of Justice is now actively enforcing compliance. If you're using popular processors like Stripe or Square, you're likely operating with a critical compliance gap, even though these services openly state they're not HIPAA-compliant; the liability still falls on your practice.
This comprehensive assessment reviews your entire payment processing system, identifies compliance vulnerabilities, and provides a clear path to full federal compliance. Working with our certified payment compliance partner (licensed by FluidTech, AMA-accredited, with proprietary patent-protected systems), we'll ensure your practice is protected from enforcement actions while maintaining secure, compliant payment processing.
What's Included:
12-month payment history review to assess current processing setup and identify compliance gaps
Electronic Payment Health Information (ePHI) compliance audit with full HIPAA gap analysis
21st Century Cures Act & Executive Order 14117 compliance verification and risk assessment
Department of Justice enforcement risk evaluation with documentation of current compliance status
Business Associate Agreement (BAA) review to ensure proper liability protection
Compliant payment system implementation with AMA-accredited, patent-protected processing
Detailed compliance report with findings, risk exposure analysis, and prioritized compliance roadmap
CEO-level ongoing support for issue resolution and regulatory updates (included with processing services)
$750 -

Revenue Cycle Optimization & Claims Recovery Program
Stop leaving money on the table. Most small healthcare practices lose 15-30% of potential revenue to billing inefficiencies, denied claims, and uncollected payments. We identify where your revenue is leaking, recover past losses, and build systems to maximize collections going forward.
Working with specialized revenue cycle management partners, we provide complete support from initial assessment to retro claims recovery to full ongoing billing management. You'll get expert eyes on your entire revenue cycle, identify exactly where money is being lost, and implement proven systems to maximize every dollar. Whether you need a one-time assessment, help recovering past denied claims, or complete end-to-end billing support, we'll create a solution that fits your practice's needs and goals.What's included:
30-day comprehensive revenue cycle analysis
Denial rate and pattern identification
A/R aging review and collection opportunities
Payer mix evaluation
Revenue leakage identification
Front-end verification process review
Detailed findings report with prioritized recommendations
90-minute results presentation and strategic roadmap
30-day email support for implementation questions
Assessment + Retro Claims Recovery.What's included:
Everything in Base Package ($1,500 value)
PLUS: Review of past 12-24 months denied/unpaid claims
Appeals and resubmission of eligible claims
Payer negotiation on outstanding balances
90-180 day recovery process
$1,500-$3,500 -

Monthly Retainer / Fractional COO Services
Ongoing operational support for practices that need a strategic partner to maintain systems, optimize workflows, and guide growth. Think of it as having a Chief Operating Officer on your team - without the full-time salary.
What's Included:
2-4 dedicated days per month (based on tier)
Strategic planning and operational guidance
Ongoing process optimization
Staff training and development support
Project management for operational initiatives
Priority email/text support
Monthly performance review and recommendations
Starting at $2,500/month
"Catisha has a passion for helping build systems that work
for people instead of against them. That is so important in
the healthcare space, where it's hard to build efficient &
effective workflows that keep all the rules & regulations in
mind. If I needed workflow assistance, I would definitely
give Catisha a call."
— Bobbi, Champion Compliance Solutions, LLC

